This Service Agreement is made on between:

Service Provider: Collister Home Preservation Client: Property Address:

1. Services

The Provider will supply preventative maintenance and property care services as described in the selected Membership Tier and as agreed in writing from time to time.

2. Membership Tier

Client has selected: ☐ Silver ☐ Gold ☐ Diamond

Membership inclusions, visit frequency, and included labour hours (if applicable) are as per the Provider’s current Membership Schedule.

3. Term

This Agreement commences on and continues for a minimum of [3/6/12] months, then continues month-to-month unless terminated under Clause 12.

4. Fees & Payment

● Membership Fee: $$ per month (inc GST)

● Payable in advance in 3, 6 or 12 month direct debit / card or paypal

● Late payments may result in suspension of services until account is current.

5. Included Labour / Minor Repairs (If Applicable)

Where included in the Membership Tier, minor repairs are limited to:

● minor adjustments, tightening, lubrication

● silicone touch-ups (small areas)

● minor patching

● door and hardware adjustments

● basic preventative tasks

Excluded from included labour:

● major carpentry works

● waterproofing works

● structural works

● electrical/plumbing works requiring licensed trades

● materials (unless otherwise stated)

6. Materials & Parts

All materials/parts supplied are charged separately unless explicitly included. Provider may require deposit for larger material purchases.

7. Access to Property

Client must provide access to the Property at scheduled times. Provider may use a keysafe (where agreed) and will follow strict access protocols.

8. Scheduling

Visits are scheduled in advance. Provider will make reasonable efforts to accommodate preferred times. Weather may affect external work scheduling.

9. Specialist Contractors & Vendor Management

Where specialist contractors are required, Provider may:

● recommend contractors; and/or

● coordinate works; and/or

● supervise and quality-check outcomes.

Contractors remain responsible for their own workmanship, compliance, licensing, and warranties.

10. Project Management Fees

For projects coordinated by Provider, the Client agrees to pay either:

● a fixed project management fee; or

● a percentage fee of [10–20]% as quoted and accepted prior to works commencing.

11. Emergency Response

Emergency response timeframes are “best effort”. Provider is not liable for delays outside reasonable control (weather, supplier delays, trade availability).

12. Termination

Either party may terminate after the minimum term with 30 days written notice. Provider may terminate immediately for:

● non-payment

● unsafe site conditions

● abusive behaviour

● repeated access issues

13. Liability & Limitations

To the maximum extent permitted by law:

● Provider is not liable for hidden defects, pre-existing faults, or latent issues.

● Provider’s liability is limited to the value of fees paid in the preceding 3 months.

Nothing in this Agreement excludes Australian Consumer Law guarantees.

14. Insurance

Provider maintains appropriate insurance (e.g., public liability). Evidence may be provided on request.

15. Privacy & Confidentiality

Provider agrees to confidentiality and discretion. NDA available upon request (especially for Diamond clients).

16. Variations

Any changes must be agreed in writing.

Signed by Client: ____________________ Date: //____ Signed by Provider: __________________ Date: //____